FAQs

• 1 What is your code of conduct?

  We are a place for children. A place for Families. A support for Caregivers.

  We are also a vital center for community, and we count on all who enter our Community Center to uphold the standards of respect for children, staff, adults, spaces, equipment, and one another.

  Children are always watching us for the ways to be in the world.

  Therefore, we ask that you speak in respectful tones, show care and attention to them and to one another, and use gentle hands at all times.

  Manhattan Youth reserves the right to deny or limit any users’ participation at the Downtown Community Center if our Code of conduct is violated. Please let us know if you need assistance. We are always happy to help!

  If you have concerns about a person or behaviors witnessed at the community center, please contact

  Camille Diamond, Director of the Downtown Community Center.

  Camille@manhattanyouth.org

• 2 What are the Hours & Closing Dates at the Center?

  Center Operating Hours: 
  The Downtown Community Center is open 7 days a week. Our membership programs run from 9am until 8:30pm on Monday - Friday and 9am until 5pm on weekends. Each year we close on the following holidays:

  New Year's Eve and New Year's Day ( December 31st 2023  and January 1 2024)

  Martin Luther King Jr. Day (Monday, January 15th, 2024)

  Easter Weekend:  (Friday March 29th - Sunday March 31st, 2024)

  Memorial Day Weekend: (Saturday May 25th - Monday May 27th, 2024)

  Junteenth (June 19th, 2024)

  Independence Day Weekend: (Thursday, July 4 - Sunday July 7th 2024)

  Labor Day Weekend (August 31st -September 2nd -2024)

  Thanksgiving Weekend (Thursday, Nov. 28th - Sunday, Dec. 1st 2024)

  Christmas Eve and Christmas Day (Tuesday, December 24th and Wednesday, December 25th 2024)

  Additionally, our pool closes every year in August for annual maintenance.  

• 3 Can I freeze my membership?

  To activate your freeze, please email servicedesk@manhattanyouth.org. You'll be directed to an online form to fill out at your convenience. Members are able to freeze their accounts for up to three months, one time per year. 

• 4 How can I cancel my membership?

  We hope you'll never want to cancel! Many members choose to freeze their memberships for the time that they won't be around to use it. If you do need to go, you can cancel at anytime. As long as you let us know before the last day of the month, you won't be charged for the following month. (example, cancel by May 31st in order not to be charged for June) To cancel, email servicedesk@manhattanyouth.org. You'll be directed to an online form to fill out that will activate your cancellation.

• 5 What are your policies on photography?

  Member Photography Policy: To protect and respect the privacy of our members and staff we reserve the right, at our discretion, to limit public photography at the Center. Video recording is not allowed. No photography is permitted during drop-off programs, including our After-School programs between the hours of 3:00 PM - 6:00 PM.

  Photo Release: Manhattan Youth or its agents may record and/or photograph programs and use such images for publicity at their discretion. Your attendance and/or participation is deemed your consent to appear in such programs, photographs, recordings, print, website and social media without compensation or notification, though we will make every effort to inform parents and caregivers at the center when conducting photography for publicity purposes.

• 6 What do I need to swim at the center?

  We hope to see our members for Family Swim, Lap Swim, and classes that are included in membership like Water Otters, Bubble Babies, and Adult Beginner and Intermediate Swim classes. We ask swimmers to bring their own towels and provide swim diapers for children that are not toilet trained.

• 7 Is Lap Swimming reserved for Adults Only?

  Lap Swim is typically reserved for our Adult (18+) Members. Our leadership team may, at their discretion, make exceptions for minors to accompany their adult guardian in lap swim, provided they have recieved approval and reserved a lane in advance. A minor is not permitted to share a lane with an adult who is not their guardian. The minor must also be able to demonstrate a specific set of skills to be eligible. Please email swim@manhattanyouth.org to make these arrangements.

   

• 8 What's your policy on older children?

  Children under the age of 16 must be accompanied by an adult when using the Center facility, except when enrolled in a teen/tween program.

• 9 What are your Community Center refund policies?

  There are no refunds for memberships since members can cancel their membership at any time without penalty. For premium registration classes, refunds will be granted at the discretion of the Director of the Downtown Communitiy Center, and must be requested in writing. To request a refund, email Camille@manhattanyouth.org.

  Refund policies differ from department to department. For refund information on Afterschool and Swim lessons, please contact them directly.

  There are no refunds for our school-year program Preschool Prep, although those who enroll in the first semester are not obligated to stay for the second semester.

  There are no refunds for one off programs or events.

   

• 10 Can I take a trial of a class before registering? Are classes Prorated?

  During this time we are not offering trial classes. Please email servicedesk@manhattanyouth.org for updates on this policy.

• 11 I like your space! Can I rent it for a birthday party or other event?

  Because our spaces are filled with programs and kids most hours of the day, our spaces are not available for rental. Thanks for thinking of us!

• 12 Can I see your full membership schedule?

  You can see our full membership schedule right here!